Damages, Missing Items & Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, incorrect, or if any items are missing.

To help us resolve your case as quickly as possible, we require clear proof of the issue, which may include:

• A photo or video showing all items received, including the packaging
• A clear view of the product and any missing or incorrect components

This allows our logistics team to properly review and approve your case.

Once verified, our team will work quickly to make it right by offering a replacement or another appropriate resolution.

If you experience any issue with your order, please contact us at: hello@redlightbuddy.com

Returns & Non-Returnable Items

Due to hygiene and safety reasons, certain items cannot be returned once they have been used, activated, or applied to the skin.

The following items are non-returnable and non-refundable once used:

• Electronic wellness devices that have been powered on, worn, or applied directly to the skin
• Personal-use wellness and body care products that come into direct contact with the skin and cannot be resold once used
• Gift cards
• Customized or special-order items

Once an electronic device has been activated or applied to the skin, it is considered a personal-use item and is not eligible for return or refund, except as outlined in our Results Guarantee or Defective Item Policy.

If you are unsure whether your item qualifies for return, please contact us before activating or using the product.

We also do not accept returns for hazardous materials, flammable liquids, or gases.

Exchanges

If you received a defective or incorrect item, please contact our support team and we will guide you through the exchange process.

The fastest way to ensure you receive the correct item is to contact us directly so we can resolve the issue as quickly as possible.

European Union – 14 Day Cooling Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

To be eligible for a return under this policy:

• The item must be unused and unworn
• It must be in its original packaging
• You must provide proof of purchase

Once a product has been used or applied to the skin, the hygiene policy described above applies.

International 

To be eligible for a return under this policy:

• The item must be unused and unworn
• It must be in its original packaging
• You must provide proof of purchase

Once a product has been used or applied to the skin, the hygiene policy described above applies.

Red Light Buddy Refund / Promise

If you use your device for 30 days straight (20 minutes/day) and don’t see the expected reduction in inches, we’ll issue you a 100% refund — no questions asked.

Required Inch Loss Goals

Arms → 1 inch per arm
Thighs → 1.5 inches per thigh
Waist → 3 inches total

How to Qualify for the Guarantee

To process your refund, we simply ask for proof of consistent use. This can be provided in one of the following ways:

• Share your TikTok or Instagram account showing your daily use for 30 days.
• Submit a compiled video (sped up if needed) with clips from Day 1 and Day 30 — dates must be visible.
• Provide photos or reels with visible proof of daily use for the full 30-day period.

If you’ve held up your end, we’ll hold up ours. That’s our promise.

Refunds

If a refund is approved under our Results Guarantee or Defective Item Policy, it will be issued to your original payment method.

Please allow up to 10 business days for the refund to appear in your account after it has been processed. Banks and credit card providers may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at: hello@redlightbuddy.com